We want you to feel confident in every BRACED purchase.
You may request a return or exchange within [X days] of receiving your order.
Eligibility
To be eligible, items must be:
-
Unworn, unused, and unwashed
-
In their original condition
-
Returned with original tags and packaging
-
Accompanied by proof of purchase
Items not eligible for return
The following items cannot be returned or exchanged:
-
[Final-sale items / underwear / accessories / personalised items]
-
Items returned after the allowed return period
-
Items showing signs of wear, washing, damage, or missing tags
Return and exchange costs
[State whether the customer pays delivery fees, BRACED covers them for faulty items, or both.]
Refunds
Once your return is received and inspected, we will contact you with the result. Approved refunds are issued within [X business days] through [original payment method / bank transfer / store credit].
To start a return or exchange, contact support@bracedeg.com or 01003288339 with your order number.